Please review these policies carefully as they govern your purchases at popoloo.com. They outline your rights and obligations, including important limitations and exclusions. By placing an order at popoloo.com, you agree to these terms of sale.

Damages and Issues

At POPOLOO, we are committed to delivering high-quality products. Please inspect your order upon arrival. If you receive a defective, damaged, missing, or incorrect item, contact us within 7 days at service@popoloo.com with your order information and proof of the issue. We will promptly assess the issue and arrange for a return, replacement, or the reshipment of missing parts.

30-Day Satisfaction Guarantee

We want you to be completely satisfied with your purchase. We offer a hassle-free 30-day return policy. If you're not satisfied with your item for any reason, you have 30 days from the date of receipt to request a return or replacement by contacting us at service@popoloo.com.

Return and Refund Process

Provide your order information and proof of issues, then contact our customer service team at service@popoloo.com. After your return request is approved, we will refund within 1-2 days.

Contact Us

Contact our customer support team at service@popoloo.com or use our contact form on the Contact-Us page, and we'll promptly assist you with returns, replacements to ensure you can continue to enjoy our products with confidence.

Currently, we do not support phone services. We recommend using the contact form to ensure your message doesn't end up in the spam folder.

Notes

When contacting us, please provide your order information (e.g., order number, name, or email used for the order) and necessary photos or videos as evidence to expedite the process.